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New Salesforce ADM-261 Dumps Book | ADM-261 New Dumps Files

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Our Salesforce ADM-261 exam dumps give help to give you an idea about the actual Service Cloud Administration (ADM-261) exam. You can attempt multiple Service Cloud Administration (ADM-261) exam questions on the software to improve your performance. PDFBraindumps has many Service Cloud Administration (ADM-261) practice questions that reflect the pattern of the real Service Cloud Administration (ADM-261) exam. PDFBraindumps allows you to create a Service Cloud Administration (ADM-261) exam dumps according to your preparation. It is easy to create the Salesforce ADM-261 practice questions by following just a few simple steps. Our ADM-261 exam dumps are customizable based on the time and type of questions.

The Salesforce ADM-261 exam consists of 60 multiple-choice questions and is timed at 105 minutes. The questions are designed to assess the candidate's knowledge of Service Cloud functionality, configuration, and best practices. Topics covered in the exam include case management, knowledge management, entitlements and service contracts, service level agreements, and reporting and analytics. Candidates must score at least 65% to pass the exam.

Salesforce ADM-261 exam is rigorous and requires hands-on experience working with Service Cloud applications. Successful completion of the exam certifies the individual as a Salesforce-certified Service Cloud Administrator. Service Cloud Administration certification enables individuals to demonstrate their expertise in the key areas of Service Cloud configuration, automation, and management.

To be eligible for the Salesforce ADM-261 Certification Exam, candidates must have completed the Salesforce Administrator certification and have at least six months of experience working with Service Cloud solutions. ADM-261 exam consists of 60 multiple-choice questions that must be completed within 90 minutes. ADM-261 exam fee is $200, and a passing score of 65% is required to earn the certification.

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ADM-261 exam collection: Service Cloud Administration & ADM-261 torrent VCE

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Salesforce Service Cloud Administration Sample Questions (Q278-Q283):

NEW QUESTION # 278
Universal Containers allows Agents to work remotely using a company -provided laptop, but does NOT control the qualityof their internet service. Agents must be able to use live agent functionality remotely. Which two options should a Consultant recommend to ensure Agents can efficiently use this functionality? Choose 2 answers

A. Coach users on minimizing open console tabs.
B. Add additional components to the Lightning console.
C. Allow the user to log into Live Agent from multiple browsers.
D. Ensure each laptop has a modern browser installed.

Answer: A,D

NEW QUESTION # 279
Which support channel requires the smallest amount of agent work time?

A. Chat
B. Webself service
C. Web to case
D. Email to case

Answer: B

NEW QUESTION # 280
Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?

A. Enable social profile and add assignment rules to the case object
B. Use the routing queues provided with Salesforce for Twitter and Facebook
C. Enable social profile andadd workflow rules to the contact object
D. Use Twitter-to-Case and add workflow rules to the case object

Answer: A

NEW QUESTION # 281
Ifa Case cannot be resolved after Tier 1 has performed their troubleshooting steps, the case must be escalated to Tier 2 support. Tier 2 has additional troubleshooting steps. How can a Consultant configure the Lightning Service Console to support this requirement?

A. Implement Lightning Guided Engagement
B. Configure a Visual Flow Troubleshooting Action
C. Enable Omni-Channel Case assignment
D. Define separate Record Types for Tier 1 and Tier 2

Answer: A,B

NEW QUESTION # 282
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working 12-hour shifts. The VP ofService is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?

A. Set up IVR with an automated response for customers affected by the recall to defect calls.
B. Set up a private Knowledge Base toprovide FAQs to customers affected by the recall to defect call.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.

Answer: A

NEW QUESTION # 283
......

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